This website is operated by PMB (Possums for Mothers and Babies Limited), an Australian not for profit organisation, under the domain name possumsonline.com. PMB operates subject to Australian laws and regulations. Your use of this website constitutes your agreement to the terms, conditions and notices below. If you do not agree with these terms, please do not use this website.

This website contains general advice only and does not consider what you currently have, want and need for your personal circumstances. It is important that you consider these matters and read the information that may apply and is available on this website before you make a decision about using any of our material.

All products and services sold through the website are sold on these terms and conditions. PMB can update the terms and conditions and the terms are subject to change without notice.

Notwithstanding this website may be accessed internationally, there is no representation that this website complies with any overseas laws.

Privacy policy

Your use of the information contained on this website is governed by the PMB Privacy Policy.

If at any time you believe that PMB has breached these privacy guidelines, please notify PMB by email at [email protected] and PMB will use all reasonable efforts to remedy the problem.

Use of this website

Although PMB makes all reasonable effort to provide a secure website and online experience, we do not represent or warrant that our website is free from computer viruses or any other defect or error which may affect your software or systems. You should protect your software and systems by installing and implementing your own security checks, controls and systems.

The PMB website may use a feature of your Internet browser called a “cookie” to manage security and store information. If your browser does not support cookies, or you have disabled this functionality, you may be unable to use our website.

For the best experience and safest use of the PMB website we recommend that you use the latest version of Internet Explorer, Google Chrome or Safari.

User Obligations

If you have registered with possumsonline.com, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.

This website is for personal use only. There is no authorisation given for use of this website by service providers without prior written authorisations.

Users may not use the website to the detriment of others, or breach others privacy, or harass other users or transmit viruses.

Copyright protection

The content on this website, including trade marks, logos, business names, brands, domain names, manuals, written and audiovisual learning materials, e-books, site layout, functionality, design, and all text and images are protected by Australian and international copyright laws. You may print or download content from this website for your personal use, provided you keep all copyright and disclaimer notices intact. There is no consent given to redistribute this website, its contents or intellectual property without prior written consent.

Right to accept or decline any applicant

PMB reserves the right to accept or decline any applicant for NDC Accreditation, at its sole discretion. In the case of the latter, any payment made will be fully refunded. If PMB declines your application or registration, you will not be entitled to download or use any of the NDC Accreditation portal materials.

Linking to other websites

This site has hyperlinks to other entities’ websites, including links to other entities’ websites which use a PMB logo. Those sites are not PMB websites. The provision of the links or the use of a PMB logo is not an endorsement, recommendation, approval or guarantee by PMB of the entity named in, or of any of the services or goods offered on, or any of the content of such sites, unless PMB has said so on this website. PMB is not responsible for any services or goods offered or any content on such sites, or for the acts or omissions of those named on those sites, or for any damage or loss incurred or suffered by you arising out of, or in connection with your use of the link or the offers made by such sites, except to the extent PMB says so on this website. When you click on a link and leave the PMB website you will be subject to the terms of use and privacy policies of the other websites you visit.

Information provided

The medical information on the PMB website is not comprehensive and is intended to provide a general outline only. It does not take into account the physical state, medical status and/or health requirements of any individual which are relevant to the proper diagnosis and treatment of any condition or disorder. Consequently, you should never use or act upon this information without first properly consulting, and seeking independent information and advice from, a qualified medical practitioner. All material is provided as an information service only and should not be relied upon as a substitute for professional advice. PMB does not give, or purport to give, any medical advice, through this website.

PMB expressly disclaim all responsibility for, and liability in respect of any particular circumstances the consequences of anyone’s failure to obtain a proper medical examination and advice from a qualified medical in the relevant circumstances. The opinions expressed by any health professional on this website are those of the relevant health professional and not that of PMB. We accept no responsibility for them nor do we make any representations relating to the accuracy of any information placed on this website by any person whose comments and opinions are solely their own, or any such user’s ability, knowledge, experience or professional qualifications.

PMB does not exclude or restrict any rights or remedies available to you under consumer protection laws in relation to the provision of goods or services by PMB via this website. However, to the maximum extent permitted by law, PMB is not liable for any loss caused, whether due to negligence, or arising under contract or tort, or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website. Where you are entitled to guarantees under the Australian Consumer Law, and PMB has not complied with one or more of such guarantees, PMB limits its liability to supplying the relevant good or service again, or paying the cost to have the good or service supplied again.

Disclaimer and limitation of liability

• All content is provided “as is” and without warranties of any kind, either express or implied;
• PMB does not warrant that the functions contained in any content or your access to the website will be uninterrupted or error-free, that any defects will be corrected or that the website or the server which stores and transmits content to you are free of viruses or any other harmful components;
• PMB does not warrant or make any representation regarding your access to, or the results of your access to, the website (including any related or linked websites) or any content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise;

Under no circumstances (including, but not limited to any act or omission on the part of PMB) will PMB be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the website or any content.

Refund policy & Complaints Procedures

This policy does not replace your rights under Australian consumer law.

Issues with accessing digital products: If you’re having any issues accessing the products you’ve purchased, or if you’ve lost the links, don’t hesitate to get in touch.

Change of mind: We are unable to offer refunds or exchanges on digital products if you change your mind.

Failure to match product description: Refunds are only considered in cases where the product does not match the written description. When a refund is requested, we require a detailed description of how the product failed to meet your expectations so that we can make improvements to the product or the description we use to advertise it.

Processing fees: To cover payment processing fees, we will withhold 10% of the purchase price when issuing a refund.

Raising an Issue/Complaint: The customer has 5 working days to raise an issue, after that time all sales are final. You can raise an issue by writing to us at [email protected]